How is the Open Date determined?

 

Utility companies typically do not have more than 24 months of payment history accessible in your online account. There may be times when the actual open date for an account is unable to be determined according to the information found in your statements on the utility company’s website. In this case, an account Open Date is determined by the oldest statement we can retrieve from your online account on the utility company's website, per our reporting requirements determined by the various credit bureaus we report to.