How do I contact eCredable Care?

We offer 24/7 online support via Eva (eCredable Virtual Assistant), online tickets, LiveChat, and an interactive help center where you can find FAQs, how-to guides, videos, a variety of topics related to credit, and much more. eCredable Care team members are real, friendly humans. We love answering questions, solving problems, and helping you on your lifelong credit-building journey. We use various technologies to provide support effectively and efficiently:

• We can instantly view your profile, account activity, system details, and other information so we can effectively answer your questions.
• We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
• It's faster. We can quickly get to the bottom of your questions without putting you on hold.
• Security is our #1 priority. We can immediately verify your identity and online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.

If you need help, please use the following options.

1. EVA, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site
2. eCredable Care Ticket – agents monitor tickets 24/7 and reply within 24 – 48 business hours. This can be found here
3. eCredable Care LiveChat – agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable
4. eCredable Care Help Center – this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here

eCredable phone number: 888-732-7337